Home FAQ Motito's FAQ - Buy now, paylater

Motito's FAQ - Buy now, paylater

Last updated on Aug 24, 2023

What is Motito?

Ans: Motito is an app that offers a Buy Now Pay Later (BNPL) service, allowing users to purchase items and pay for them in installments for greater flexibility and convenience.

How does the app work?

Ans: Motito allows you to make a purchase and pay for it in installments over time, instead of paying the full amount upfront. You will need to download the app to register and get verified. Afterward, you can use the app to make your purchases from partnered vendors and then pay for them over time.

What is the name of the app?

Ans: Motito Paylater.

Where can I download the app?

Ans: The app is available for download on both Google Playstore (for Android devices) and Apple Appstore (for IOS devices).

Does Motito provide cash loans?

Ans: The app does not offer cash loans. It provides the option to purchase items and make payments in installments.

Do you sell items directly to customers?

Ans: We don't actually sell items directly to clients ourselves. Instead, we partner with a network of vendors to offer flexible payment options to our clients. Motito simply facilitates the transaction and enables you to pay for your purchase over time, rather than all at once.

What types of products can I buy through Motito?

Ans: Our inventory includes electronics, home appliances, mobile phones, laptops, boreholes, household items, electrical sewing machines, greenhouses, and a variety of other items to suit your needs.

Can I make purchases without using the Motito app?

Ans: The Motito app is the only way to make purchases through our platform.

Can you tell me about the different product packages available with Motito?

Ans: Some of the product packages we offer include Consumer Regular, Gye Ne Tua, Employee Package, and Business Applications.

Are there any fees and charges?

Ans: There is a 5.6% monthly service charge on the retail price, with the first 30 days being interest-free.

What are the installment terms?

Ans: At Motito, we understand that everyone's financial situation is different. That's why we offer installment plans that can be as long as 3 months, with a 30-day interest-free period included for regular plans. For specialized schemes, clients can enjoy up to a 6-month plan.

Is there an initial deposit?

Ans: There is a 40% initial deposit upon purchase, with the remaining balance spread out over 3 months. This means that you would pay 40% of the total cost upfront, and then pay the remaining 60% over the course of 3 monthly payments.

Do I need to complete the payment in full before collecting the item?

Ans: Motito offers users the convenience of picking up their items upon paying their initial deposit.

Do you handle delivery?

Ans: Delivery arrangements are typically made between the client and the vendor, and the client is generally responsible for any associated delivery costs. However, some vendors may offer free delivery.

How long does it take to pick up an item from the vendor?

Ans: Typically, it takes up to 2 working days to pick up your item from the vendor after paying the initial deposit. However, it's worth noting that some vendors may have different terms and conditions that could extend the waiting period.

What are the available payment options?

Ans: The payment options available at the moment include MTN mobile money, as well as Visa or MasterCard.

How do I pay my monthly installment?

Ans: You can easily make your monthly installment payments through the app, which provides you a payment schedule to follow. Additionally, the app sends a reminder 48 hours before your next installment is due.

What happens if I default on my payments?

Ans: Late payments will incur a penalty charge of 5%. Motito has additional measures in place to recover outstanding arrears.

How can I contact customer service if I have a question or issue?

Ans: Contacting Motito is easy - simply visit the app and use the callback or messaging feature to get in touch with us.