I'm signing up, but did not receive the OTP.
Ans: First, quit the app and wait for about 30 minutes. Then, check your internet connection to ensure it's stable. Afterward, try signing up again. If the issue persists, please contact customer support.
I'm attempting to sign up, but the app is indicating that the number already exists.
Ans: If the app is indicating that the number already exists, it means that you have already registered with that particular phone number. To proceed, please use a different phone number and try again. If you encounter any further difficulties, contact customer support.
Why does the screen keep spinning endlessly?
Ans: This could be caused by connectivity or system issues. Close the app for approximately 30 minutes, check your internet connectivity, and then attempt again. If the problem persists after following these steps, please contact customer support.
I’m trying to upload my ID card but it keeps failing.
Ans: Please ensure that your ID card is valid and in the correct format for uploading and try again. If the problem still persists, please contact customer support.
Why is the picture verification for my profile picture not working?
Ans: Please ensure that you have a stable internet connection and try again. If the problem persists, please contact customer support.
How can I upload my ID if my phone camera is not working?
Ans: If your phone camera is not working, please try using another phone's camera to upload your ID.
Why am I experiencing difficulties signing up using my computer?
Ans: The app is specifically designed for mobile devices, and a web version is not available at the moment. To sign up, please use the mobile app on your smartphone or tablet.
Why do I keep receiving an error message after entering the OTP to proceed with my sign-up?
Ans: If you encounter an error message after entering the OTP during sign-up, Exit the app for approximately 30 minutes. Ensure that your internet connection is stable, and then try again. You don't need to start the sign-up process from the beginning. Instead, log in with your phone number and password to resume. If the problem persists, contact customer support.
How long does it take to resolve an issue?
Ans: This takes 3-10 working days.