Home FAQ Troubleshooting Common Issues: Log -in Difficulty

Troubleshooting Common Issues: Log -in Difficulty

Last updated on Sep 21, 2023

When I enter my password during the login process, I receive an error message stating, "An error occurred while signing in."

Ans: Kindly update the app, double-check that the password entered is accurate, verify your internet connection, and attempt the action again. If the issue continues, please contact customer support.

Why did the app log out by itself?

Ans: You were automatically logged out due to a timeout session trigger. This is a security feature implemented to protect your account. Please log in again to continue.