Home Orders & Delivery (After‑sales) Pickup, delivery & delegated pickup

Pickup, delivery & delegated pickup

Last updated on Dec 19, 2025

Pickup

Pickup is available at partner vendor locations.

You’ll usually need:

  • your order details (order ID or QR)

  • a valid ID (Ghana Card, etc.)

Delivery

Delivery may be available via couriers.

  • Delivery is usually paid by the customer unless explicitly stated as free.

Delegated pickup

If someone else will pick up your item:

  • add them as a delegate in the app

  • provide their ID details

  • wait for approval