Getting Started | Motito Help Center

Creating an Account

To create an account, you need to provide your phone number, email address, ID card details, work details and verify your income. Follow the steps below: 1. Download the Motito app on play store or app store 2. Open the app 3. Click on “sign-up” 4. Input your phone number, email address, password and tap “continue” 5. Input the OTP that was sent via SMS 6. Follow the next steps to complete your registration.

Last updated on Sep 21, 2023

ID Card Verification

Motito uses a digital verification process to create your account. Our verification uses a selfie photo of yourself, an ID card (passport, Ghana card, driver’s license and voters ID) , work details as well as your financial information to verify you. After you upload your information, we do a series of checks to ensure you are eligible to open a Motito account. This check is to ensure your ID card is valid and recognized by the Ghanaian government. The next check is a liveness check. The first part of the check is making sure your face matches the IDs provided. The second part is to ensure you are alive and someone else is not trying to sign-up on your behalf.

Last updated on Sep 21, 2023

Verification of Income

It is essential that you share with Motito your accurate financial information in order to allocate you the right spending limit and not put undue pressure on your pocket. To ensure that your financial information is accurate, Motito requires that you do an income verification. There are 3 different options for income verification: 1. Link your account to your bank 2. Upload your 3 months current payslip, momo, or bank statement 3. Allow an SMS permission to read the financial transaction on your mobile number.

Last updated on Sep 21, 2023

Why we do verification?

1. Motito does verification to ensure the safety of you and other Motito users. 2. We use the checks to verify the legitimacy of our users' documents and to confirm that they have not altered or falsified them. 3. Additionally, we want to make sure the person creating the account is the same as the holder of the documents and that they are alive. 4. Finally, we also do verification to be compliant with the requirements of Bank of Ghana.

Last updated on Sep 21, 2023

How to do verification

To do verification you will need any of these ID cards (Ghana card, passport, driver’s license, voter’s card), payslip, bank or momo statement and your beautiful smile! Instructions for document verification: 1. Make sure you are in a well-lit area 2. Use good quality scans of your document that are not altered in any way. Instructions for the livene ss check: 1. Ensure you are in a well-lit area. 2. Do not have any face-coverings.

Last updated on Sep 21, 2023

Navigating the App

There are 4 menus at the bottom of your home screen including home, shops, orders and profile. Let’s explore all 4 Home Screen This is your welcome screen designed to simplify your experience with the app. It has your name and picture, notification bell, question mark sign, spending limit, recommended stores and offerings. The Question mark sign(?) This is located at the top right corner on the home screen. It is designed to give you the needed support with 3 groupings: 1. “Learn More About Motito” This has the FAQ 2. “Contact Support” This is a live chat feature to chat directly with customer support. 3. “Request A Callback” To request a call from customer support. Shops This menu has featured products as well as your favorite shops. Click on your preferred to check out amazing inventory at unbeatable prices. Orders Here, there are “upcoming” showing your expected installments after placing an order and “all orders” summarizing all the orders placed on the app. Profiles Under this feature, there is “General” which includes permissions, app setting, contact support, help center as well as invite a friend giving you the seamless opportunity to share the good news with friends and families. The next feature is “ Legal”. Under this, you will find Motito’s terms and conditions and privacy policy. We encourage you to take a read in order to understand what we are about. The “log-out” feature is to protect your account from fraudulent activities. We advise you not to share your password with anyone. In the event it is compromised, you can reset your password. Lastly, under this menu shows the app version you are using. We are constantly updating the app to give you the best user experience. Always ensure you are using the latest version.

Last updated on Sep 21, 2023