Home Support & Security How to contact Motito support (and what to expect)

How to contact Motito support (and what to expect)

Last updated on Dec 19, 2025

Preferred support channel: WhatsApp.

Channels (from fastest to slowest)

  1. WhatsApp (Preferred): Chat with Betty, your Motito Assistant

    • WhatsApp: +233 55 549 6446

    • Betty handles Level 1 support 24/7 and escalates to humans when needed

  2. Request a call (In‑app)

  3. Email

What to include when you contact us

  • your name and phone number

  • your order ID

  • any MoMo reference (for payment issues)