Payments & Refunds

Payments on Motito (MoMo & cards)

Motito supports MTN MoMo and Telecel Money (and cards where enabled). If you paid but your plan didn’t update: - wait up to 2 hours for network delays - then contact support with your MoMo reference

Cancellations & refunds – how they work

Customer cancellations If you cancel voluntarily, a cancellation/restocking fee may apply. Motito/vendor fault If the issue is caused by Motito/vendor fault, fees may be waived and refunds may be full. Refund timelines - Store Credit: often instant once approved - MoMo/card refund: typically takes a few business days, depending on provider

Store Credit & Motito Points

Store Credit is a balance you can use for future purchases. - it may expire after a set period (example: 12 months) - it is typically not withdrawable as cash Motito Points are loyalty rewards that may be used for discounts or special offers depending on campaigns.